A Joint Optimization Method for Multi-Turn Dialogue Intent Prediction and Adaptive Human-Machine Transfer in Intelligent Customer Service Scenarios. International Journal of Computer Science and Engineering, [S. l.], v. 1, n. 03, p. 88–94, 2026. DOI: 10.63944/2e6wz236. Disponível em: https://www.iakjournals.org/index.php/iakj/article/view/31. Acesso em: 17 apr. 2026.